FAQ
Announcement for the USA Market - Announcement date 8/24/2020
We are currently distributing the stickers to our authorized dealers, the above will be in effect starting 8/28/2020.
Zero Gravity: Safe purchasing
Zero GravityGravity works actively to combat the serious issue of counterfeit machines. We’re aware of a number of imitation versions of our technology, and our priority is to protect our users against the possibility of unknowingly buying machines
We’ve always tried to find a way to help our users, whether that be developing technology, or investing in the research and development of machines aiming to nourish your Hair and Skin. In the same way we aim to protect our users from potentially dangerous counterfeit Zero Gravity technology.
Zero Gravity has a full-time global team, working to protect shoppers from the risks posed by counterfeit products and fake websites. We work closely with law enforcement bodies to protect shoppers, and take legal action against people involved in the manufacture and distribution of counterfeit Zero Gravity machines.
Why counterfeit Zero Gravity machines can be dangerous
Counterfeit Zero Gravity machines are often cheaply made, potentially dangerous, and don’t provide the same stand-out experience as a genuine Zero Gravity machine.
Counterfeit machines are not manufactured in controlled Zero Gravity environments that are designed to ensure the quality and safety of our products. Components and measures used to safeguard our machines are usually omitted.
For this reason, we do not recommend you use counterfeit Zero Gravity products.
Have you bought a counterfeit machine?
The individuals behind counterfeit products go to great lengths to make sure they look as genuine as possible. It’s often only once the machine has been used that a user will become suspicious.
Counterfeit Zero Gravity machines are very difficult to spot: They appear nearly exactly the same as the genuine Zero Gravity machine: from the logos on the machines to the packaging they are delivered in. Counterfeit Zero Gravity machines even include copies of Zero Gravity’s serial number stickers and Zero Gravity warranty cards. Their external appearance is where the similarities end.
Common things to look out for which are likely to indicate you have purchased a counterfeit include:
- Poor quality manufacturing finish (for example, misapplied Zero Gravity logos, uneven joins in materials, scratches on the product or uneven edges)
- Poor quality packaging materials
- Typos on the product, the packaging, or the documentation enclosed in the packaging
Reporting suspicious machines
Zero Gravity does not service counterfeit machines as they aren’t made by Zero Gravity or with genuine Zero Gravity parts. Neither will we be able to offer you a refund for the counterfeit product you may have purchased.
In some circumstances, we provide support to consumers who have purchased counterfeit Zero Gravity machines to help them get their money back.
For further support or advice please contact the Zero Gravity Customer Care team.
Are there any authorized online sellers of Zero Gravity?
Zero Gravity Skin Unauthorized ONLINE Resellers Acknowledgment
Zero Gravity Skin Products are sold through a network of retail shops ONLY! Zero Gravity Skin has NO AUTHORIZED ONLINE RESELLERS. In addition to being highly trained in Zero Gravity Skin products, the retail shops also provide a valuable service to the customer by being readily available to answer questions, provide support for hardware questions, or troubleshoot Zero Gravity Skin products. These services are often not available from an Internet-based seller, unless the items were purchased directly thru Zero Gravity Skin Website.
Any sale of products by an unauthorized Internet-based seller voids Zero Gravity Skin Warranty on all products. Zero Gravity Skin believes that many Internet resellers do not fully disclose the risks associated with buying Zero Gravity Skin products over the Internet. Please use caution when selecting your source for Zero Gravity Skin products.
Zero Gravity Skin warrants to you, the original buyer, that your product shall be free of defects in material and/or workmanship attributable to manufacture for the period specified in the details provided with your purchase, ranging from 1 year to the life of the product. Your device is only eligible for a warranty once you have registered it on www.zerogravityskin.com. In order to provide this warranty to our customers, Zero Gravity Skin is the sole and exclusive manufacturer and distributor of all Zero Gravity Skin products, manufacturing them in an FDA compliant facility, and distributing them through authorized retailers only, including on our official website, www.zerogravityskin.com. To maintain our strict quality control process, any product sold through an unauthorized retailer, cannot be registered through our warranty program, and as such will not possess the Zero Gravity Skin seal of authenticity and approval. Zero Gravity Skin goes above and beyond to ensure every product is tracked through a unique serial number, thus prohibiting devices purchased through unauthorized retailers from redeeming a replacement through our warranty program. Products sold through unauthorized retailers, or purchased from unknown sources, are likely to be preowned, defective and/or damaged and could potentially be a safety hazard, and are not covered by the Zero Gravity Skin warranty. Zero Gravity Skin is not affiliated or associated with any unauthorized retailers of the product, including those selling on third party sites, and assumes no responsibility or liability for any products, or damages caused by their use. Zero Gravity Skin strongly advises that users ONLY purchase Zero Gravity Skin products through an authorized retailer or from our official website.
In the event you are contacting us because you have purchased a Zero Gravity Skin product from an unauthorized retailer, such as Mercari, eBay, Amazon, Poshmark and you are experiencing problems with that product, unfortunately, we are unable to warranty the product, or assist you in issuing a replacement. Zero Gravity Skin is not affiliated in any way, and does not endorse any sales from, these unauthorized retailers.
You are only eligible to enjoy the full benefits of Zero Gravity Skin products if you purchase them from Zero Gravity Skin or an authorized Zero Gravity Skin reseller. The standard Zero Gravity Skin warranty applies to Zero Gravity Skin products that you purchase from authorized Zero Gravity Skin resellers; you are entitled to receive support from our trained experts when purchasing from an authorized reseller.
There are significant risks associated with purchasing Zero Gravity Skin products from an unauthorized reseller. If you purchase Zero Gravity Skin products from an unauthorized source, the products might be preowned, counterfeit, or stolen. Additionally, the Zero Gravity Skin warranty does not cover Zero Gravity Skin products purchased from an unauthorized reseller and Zero Gravity Skin support will not provide service.
DO NOT BUY Zero Gravity Skin products from ANY UNAUTHORIZED Zero Gravity Skin resellers:
- Truegether.com
- Tanga.com
- Amazon.com
- Ebay.com
- Mercari.com
- Poshmark.com
- Jet.com
- Wayfair.com
- Sears.com
- 上海黛安生物科技有限公司 (AE) (China)
从未经授权的经销商处购买 Zero Gravity Skin 产品存在重大风险。如果您从未经授权的来源购买 Zero Gravity Skin 产品，产品可能是二手产品，假冒产品或被盗产品。此外，Zero Gravity Skin 的保修不包括从未经授权的经销商处购买的 Zero Gravity Skin 产品，Zero Gravity Skin 不會提供任何支援服务。
请勿从任何未经授权的经销商购买 Zero Gravity Skin 的产品：
Unauthorized Sellers from Taobao 淘宝:
Unauthorized Sellers from Xianyu 咸鱼:
Unauthorized Sellers from Wechat 微信:
Unauthorized Sellers from Weibo 微博:
We will update the list every week. Regardless to these current list, please be advised that none of any online seller is an authorized dealer. Please purchase only from authorized retailers.
CHINA DISTRIBUTOR 中国独家经销商
明道科技（广州）有限公司 被授权为 Perfectio X, Perfectio X G2 及 Sapphire X 中国大陸的代理。在中国大陆所销售的零重力仪器，遵循中国法律法规为家用美容仪器，不是医疗设备。
Mingdao Technology (Guangzhou) Co., Ltd. is authorized to be the dustributor of Perfectio X, Perfectio X G2 and Sapphire X in Mainland China. Zero Gravity devices sold in Mainland China are household beauty devices in compliance with Chinese laws and regulations, and are not medical equipment.
地址：广东省广州市 番禺区 汉溪大道东 时代E-Park B2-812 (电话：400-863-0788）
Room 812, building B2, Times E-Park, Hanxi Avenue East, Panyu District, Guangzhou City, Guangdong Province China
所有在網上購買但没有如下防伪标签的 Perfectio X 及 Perfectio X G2 可能是仿品或者二次包装的仪器，均不在保修范围，请谨慎购买。
If you purchased online and there is no anti-counterfeit label (As shown below) on the Perfectio X and Perfectio X G2 (Not applied to other models), it may be a fake product or preowned and repacked product, those devices are not covered by the warranty, please be careful.
Starshine Marketing China is allowed to sell in Mainland China inside stores.
深圳丹瑞尔化妆品有限公司 被授权在中国大陸商铺中售卖 Zero Gravity 系列产品。
Can I use my Perfectio wherever I go in the world?
Yes, the Perfectio works on 100-240v, so you can use it anywhere in the world.
Is there a significant difference between the benefits of blue and infrared/red light?
Blue light is designed to comfort and soothe skin. It is used clinically to treat acne. Visible red light penetrates to a depth of about 1-2 mm, is beneficial in treating problems close to the surface and is effective at stimulating fibroblast cell activity in the skin, which increases the production of collagen and elastin – the proteins responsible for your skin's tone and elasticity. Infrared LED light produces both red and infrared wavelengths and is effective for rejuvenating aging skin.
How does the treatment work?
Light penetrates into the skin and is absorbed by the pigmentation. Heat impairs the lesion, and the process of healing begins naturally. It boosts circulation and brings more blood and nutrients to the area. It also stimulates vital collagen and elastin production. Collagen helps to plump the skin, while elastin firms the skin.
Is LED light therapy safe?
YES. Numerous studies have proven that LED photo rejuvenation does not harm the body in any way. The light waves are safe for skin.
Does LED light therapy hurt?
No. Unlike many other anti-aging treatments, LED light therapy is gentle, painless, safe, noninvasive and nonabrasive.
What are the benefits of LED light therapy?
- LED light improves red flushing skin and rosacea.
- Enjoy smoother skin with a more even tone.
- No down time. You can resume regular activities immediately.
Why does the outer ring of my Perfectio Plus not light up?
Perfectio devices use two different types of light: LED (bright red and visible) and infrared (much stronger but not visible). On each device, there is an outer ring of 16 lights and an inner ring of 9 lights. We refer to the Perfectio as Silver and the Perfectio Plus as Gold. The difference between the devices is:
The Silver is made entirely of bright red LED lights, except for 4 invisible infrared lights in the inner circle. The Gold is made of invisible infrared lights in the outer circle, and bright red LED lights in the inner circle. Remember: the invisible infrared lights are the most powerful which is why the gold device utilizes more infrared LED lights. Think about UV light from the sun, how powerful it is, yet invisible. It is the same with infrared lights; they are on a very high frequency wavelength. This is also why it appears that the outer ring is not illuminating. If you remember seeing the outer ring light up during demonstration, it was most assuredly from the Silver.
Pictures of both the Gold and Silver are illuminated, so you can see exactly what was just described.
