Zero GravityGravity works actively to combat the serious issue of counterfeit machines. We’re aware of a number of imitation versions of our technology, and our priority is to protect our users against the possibility of unknowingly buying machines being advertised as genuine Zero Gravity.

We’ve always tried to find a way to help our users, whether that be developing technology, or investing in the research and development of machines aiming to nourish your Hair and Skin. In the same way we aim to protect our users from potentially dangerous counterfeit Zero Gravity technology.

Zero Gravity has a full-time global team, working to protect shoppers from the risks posed by counterfeit products and fake websites. We work closely with law enforcement bodies to protect shoppers, and take legal action against people involved in the manufacture and distribution of counterfeit Zero Gravity machines.

Counterfeit Zero Gravity machines are often cheaply made, potentially dangerous, and don’t provide the same stand-out experience as a genuine Zero Gravity machine.

Counterfeit machines are not manufactured in controlled Zero Gravity environments that are designed to ensure the quality and safety of our products. Components and measures used to safeguard our machines are usually omitted.

For this reason, we do not recommend you use counterfeit Zero Gravity products.

The individuals behind counterfeit products go to great lengths to make sure they look as genuine as possible. It’s often only once the machine has been used that a user will become suspicious.

Counterfeit Zero Gravity machines are very difficult to spot: They appear nearly exactly the same as the genuine Zero Gravity machine: from the logos on the machines to the packaging they are delivered in. Counterfeit Zero Gravity machines even include copies of Zero Gravity’s serial number stickers and Zero Gravity warranty cards. Their external appearance is where the similarities end.

Common things to look out for which are likely to indicate you have purchased a counterfeit include:

• Poor quality manufacturing finish (for example, misapplied Zero Gravity logos, uneven joins in materials, scratches on the product or uneven edges)
• Poor quality packaging materials
• Typos on the product, the packaging, or the documentation enclosed in the packaging

Zero Gravity does not service counterfeit machines as they aren’t made by Zero Gravity or with genuine Zero Gravity parts. Neither will we be able to offer you a refund for the counterfeit product you may have purchased.

In some circumstances, we provide support to consumers who have purchased counterfeit Zero Gravity machines to help them get their money back.

For further support or advice please contact the Zero Gravity Customer Care team.